U.S. DOMESTIC
Standard orders placed before 1 P.M. EST Monday through Friday (excluding holidays) usually ship the same day. Expedited orders placed before 3 P.M. EST Monday through Friday (excluding holidays) will ship the same day.
GENERAL
After you place an order on TUMERI.co, you will receive an Order Confirmation email. Once your order is fulfilled and on its way, we will send you a Shipment Confirmation email with a tracking number.
To cancel or modify an order, please contact us within one hour after the order has been placed. After the one-hour window, we cannot guarantee the order will be immediately cancelled.
DELIVERIES USING 3RD PARTY SERVICES AND FORWARDING
We are not responsible for packages being delivered by third party shipping agencies as well as the contents or the delivery once it has arrived to its original destination.
If you have any trouble with your order, or need an item urgently, please don’t hesitate to Contact Us.
Our naturally golden, turmeric-based products should never take silver.
That’s why our 30-Day Money Back Guarantee keeps you covered against anything that doesn’t make the cut. At Tumeri, our mission of sustainably sourced, turmeric-powered skincare doesn’t stop at checkout: if for any reason you’re less than impressed with your product(s), email us at hello@tumeri.co for a seamless free exchange or refund.
So, try, test, and trial your Tumeri to your skin’s content.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at hello@tumeri.co. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at hello@tumeri.co
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
