Refund policy

30-Day Money-Back Guarantee

If you're not happy with your TUMERI order for any reason, email hello@tumeri.co within 30 days of delivery and we'll make it right with a refund or exchange. That includes opened products and items bought on sale.

How to start a return

1. Email hello@tumeri.co with your order number and a short note on what went wrong.
2. We'll reply within 2 business days with next steps. For opened products we may ask for a photo instead of a return shipment.
3. If we need the item back, we'll email you a prepaid return label. Please don't send items back without contacting us first.

Refunds

Approved refunds go back to your original payment method within 5 business days of approval. Your bank or card issuer may take a few extra days to post it. Original shipping charges are refunded only if the return is due to our error.

Damaged, defective or wrong items

Please check your order when it arrives. If anything is damaged, defective or not what you ordered, email us within 7 days of delivery with a photo, and we'll send a replacement or a refund at no cost to you.

Reactions and sensitivity

If a product irritates your skin, stop using it and contact us. We'll refund you under the guarantee.

Not eligible

• Gift cards.
• Free gifts that came with an order.
• Orders past 30 days from delivery.
• Repeat refund requests on the same product.

Order changes and cancellations

To change or cancel an order, email us within 1 hour of placing it. After that, your order may already be packed, and we'll handle it as a return instead.

For shipping times and rates, see our Shipping Policy.